Glossary Term
What Is Missed-Call Text-Back?
Missed-call text-back is a workflow that sends an automatic text message to a caller who was not answered, usually within seconds. It recovers missed and after-hours calls so they become conversations instead of lost leads.
In Detail
Because most service-business leads go to the first business that answers, text-back is one of the highest-impact automations for local businesses.
Messaging is subject to consent, registration, carrier, and compliance requirements.
Related Terms
Frequently Asked Questions
How fast does the text send?+
The text usually sends within seconds of the missed call.
Does missed-call text-back work after hours?+
Yes. The trigger fires whenever a call is missed, including after-hours and during busy periods, so every unanswered call receives a response.
Is missed-call text-back compliant?+
It must follow consent, A2P 10DLC, carrier, and opt-out requirements. We configure compliant messaging and opt-out handling as part of the setup.
What should the text-back message say?+
A good text-back acknowledges the missed call, offers a next step like booking or replying, and includes clear opt-out language — short, helpful, and compliant.
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