Glossary Term
What Is Reputation Management?
Reputation management is the process of collecting, monitoring, and responding to customer reviews so a business builds a steady flow of trust over time. In GoHighLevel, review requests can trigger automatically after the right event, such as a completed appointment.
In Detail
Automated review requests sent soon after a positive experience convert better than requests sent days later.
Collecting feedback before a public review helps filter negative experiences for direct follow-up.
Related Terms
Frequently Asked Questions
When should I send a review request?+
Send the request soon after a positive experience, such as a completed appointment or job.
How does automated reputation management work?+
A review-request workflow fires after a completed event, sends a reminder to non-responders, and routes negative feedback to your team before it goes public.
Can reputation management catch negative feedback early?+
Yes. We add a private feedback step that alerts your team to negative responses so they can be addressed before a public review is posted.
Does reputation management require SMS consent?+
Review requests sent by SMS need consent and opt-out handling. We configure compliant messaging and the request channel based on your preference.
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